Terms & Conditions
Last updated: October 28, 2026
These terms govern your use of gateshelp.com and any order, installation, or repair service you book with Gates Help Garage Door Service LLC ("GatesHelp," "we," "us"). By booking a service, you agree to these terms.
Products and quotes
We sell and install standard-size garage doors, torsion springs, and garage door openers, and we repair garage doors. The technician quotes each job on site after confirming your door size and spring weight (a quote given over the phone is not the final price); you approve the price before any work begins, or you can cancel under our Cancellation Policy. There is no service call fee.
Fulfillment & shipping
GatesHelp does not ship products. Garage doors, springs and openers are installed at your address by a certified technician on a date and time you choose; the technician can do the job on the spot, the same day, once you approve the final price. Delivery to your home is only ever available bundled with professional installation; we never ship a part on its own.
Payment
Payments are processed securely through Stripe, our payment processor; GatesHelp never stores your card details. By submitting payment, you authorize GatesHelp to charge the payment method provided for the total you approved.
Installation & service appointments
Professional installation and repair appointments are scheduled for the date and time window you select. Appointments are fulfilled by our own certified local technicians, dispatched by GatesHelp. We'll contact you to confirm scheduling details after you book.
Free on-site assessments
Every product and service GatesHelp offers — garage doors, springs, openers, and repairs — includes the option of a free, no-obligation on-site assessment. A free assessment never obligates you to purchase any additional product or service. Any additional work is quoted separately and requires your approval before it begins.
Warranty
Every professional installation performed by GatesHelp includes a standard 1-year labor warranty. Product/parts warranties are governed by the applicable manufacturer's warranty terms.
Cancellations & refunds
Every order can be cancelled within 14 days of purchase for a full refund, no hassle — see our Cancellation Policy for full details. To cancel or reschedule, contact us at (888) 650-4451. After 14 days, contact us and we'll work with you directly.
Limitation of liability
GatesHelp is not liable for indirect, incidental, or consequential damages arising from the use of our products or services, to the maximum extent permitted by law. Nothing in these terms limits any liability that cannot be limited under applicable law.
Changes to these terms
We may update these terms from time to time. Continued use of our site or services after changes are posted constitutes acceptance of the updated terms.
Contact us
Questions about these terms? Call us at (888) 650-4451 or email support@gateshelp.com.