Terms & Conditions
Last updated: July 21, 2026
These terms govern your use of gateshelp.com and any GatesHelp self-service kiosk, and any order, installation, or repair service you book with us. By placing an order or using a kiosk, you agree to these terms.
Products and pricing
We sell standard-size garage doors, torsion springs, and garage door openers. Prices shown at checkout are the final price for the parts and services in your cart at the time of order. Installation, where applicable, is billed as its own separate line item.
Fulfillment & shipping
GatesHelp does not ship products. Every order — garage doors, springs, and openers alike — is fulfilled one of two ways: free self-pickup in person at a physical GatesHelp kiosk, or professional installation at your address by a certified technician on a date and time you choose. Delivery to your home is only ever available bundled with professional installation; we never ship a part on its own. On gateshelp.com, every order includes professional installation. At a physical kiosk, self-pickup is also available for springs and openers; garage doors are always professionally installed.
Payment
Payment is processed securely through Stripe at the time of order. By submitting payment, you authorize GatesHelp to charge the payment method provided for the total shown at checkout.
Installation & service appointments
Professional installation and repair appointments are scheduled for the date and time window you select. Appointments are fulfilled by certified local technicians. We'll contact you to confirm scheduling details after your order is placed.
Free on-site assessments
Every product and service GatesHelp offers — garage doors, springs, openers, and repairs — includes the option of a free, no-obligation on-site assessment. A free assessment never obligates you to purchase any additional product or service. Any additional work is quoted separately and requires your approval before it begins.
Warranty
Every professional installation performed by GatesHelp includes a standard 1-year labor warranty. Product/parts warranties are governed by the applicable manufacturer's warranty terms.
Cancellations & refunds
Every order can be cancelled within 14 days of purchase for a full refund, no hassle — see our Cancellation Policy for full details. To cancel or reschedule, contact us at (888) 650-4451. After 14 days, contact us and we'll work with you directly.
Limitation of liability
GatesHelp is not liable for indirect, incidental, or consequential damages arising from the use of our products or services, to the maximum extent permitted by law. Nothing in these terms limits any liability that cannot be limited under applicable law.
Changes to these terms
We may update these terms from time to time. Continued use of our site or services after changes are posted constitutes acceptance of the updated terms.
Contact us
Questions about these terms? Call us at (888) 650-4451.