Privacy Policy
Last updated: July 15, 2026
GatesHelp ("we," "us," "our") operates self-service kiosks and the website at gateshelp.com for garage door and spring sales, installation, and repair services. This policy explains what information we collect and how we use it.
Information we collect
When you place an order, book a repair, or use our kiosk, we may collect your name, phone number, email address, service address, and payment information. Payment card details are processed directly by our payment provider, Stripe — we never see or store your full card number.
How we use your information
We use the information you provide only for legitimate business purposes directly related to serving you:
- Processing and fulfilling your order
- Billing and payment processing
- Issuing refunds when applicable
- Contacting you about your order, appointment, or service visit
- Customer outreach related to your account or service history (e.g. maintenance reminders)
We do not sell, rent, or share your personal information with third parties for marketing purposes. Information is used internally for the purposes above only.
Payment processing
All payments are handled by Stripe, a PCI-compliant payment processor. Your card details are transmitted directly to Stripe and are never stored on our servers. Please refer to Stripe's privacy policy for details on how they handle payment data.
Cookies
Our website uses minimal cookies/local storage to keep your cart contents while you shop and to remember basic site preferences. We do not use third-party advertising or tracking cookies. See our cookie notice for details.
Data retention
We retain order and service records for as long as reasonably necessary for billing, warranty, and legal/tax record-keeping purposes.
Your choices
You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion of your information where we're not otherwise required to retain it (e.g. for tax records).
Contact us
Questions about this policy? Call us at (888) 650-4451.