Cancellation & Refund Policy
Last updated: July 16, 2026
This policy covers every order and appointment placed with GatesHelp — garage doors, torsion springs, garage door openers, professional installations, and repair visits — whether you ordered at one of our kiosks, on gateshelp.com, or over the phone. We want buying from us to feel easy, and that includes changing your mind.
The 14-day promise
You can cancel any order or appointment within 14 days of purchase for a full refund — no questions asked, no cancellation fees, no fine print. It doesn't matter why. If it's within 14 days and the work hasn't been completed yet, you get every dollar back.
How to cancel
Two easy ways, whichever suits you:
- Call us at (888) 650-4451 and tell us you'd like to cancel.
- Reply to your order confirmation email with your order ID and let us know you're cancelling.
That's it. We'll confirm your cancellation and start your refund right away.
Refund timing
Refunds are issued in full to your original payment method through Stripe, our payment processor. Once we process your refund, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer.
Appointments & rescheduling
Rescheduling is always free — for any appointment, at any time. Rescheduling never affects your 14-day cancellation window, so feel free to move a visit to a day that works better for you.
Free on-site assessments (for openers and repairs) can be cancelled or rescheduled anytime at no charge — they're free, so there's nothing to refund.
After installation or completed work
Once professional installation or repair work has been completed, the order can no longer be cancelled — instead, the completed work is covered by our 1-year labor warranty. If anything isn't right with the work we did, call us and we'll make it right under the warranty.
The same applies to custom-configured door orders that have already been delivered or installed: at that point the labor warranty takes over from the cancellation policy.
After 14 days
Missed the window? Call us anyway. Refund eligibility after 14 days depends on the status of your order, but we'll always work with you directly to find a fair outcome.
Contact us
Questions about cancelling, rescheduling, or a refund? Call us at (888) 650-4451 or reply to your order confirmation email — we're happy to help.